How SlotsGem Protects Your Data and Payments

Why we collect data during account verification

Before any withdrawal is processed, we confirm that the person behind an account is at least 19 years old and is who they say they are. This is standard practice across the Canadian online casino market, since no single national regulator issues one licence for the whole country and operators rely on strong internal checks instead. During verification we typically ask for a government-issued photo ID, proof of address such as a recent utility bill, and confirmation of the payment method used to fund the account. We collect this information directly from you and only use it to confirm identity, prevent fraud and meet anti-money-laundering obligations that apply to payment processing generally.

We do not sell verification documents to third parties. Copies are stored securely and retained only as long as needed to satisfy fraud-prevention and financial record-keeping purposes, after which they are scheduled for deletion under our internal retention rules.

Data tied to Interac e-Transfer, cards and crypto

Payment data differs depending on the method you choose. Each one shares a different data footprint with us:

• Interac e-Transfer: we receive your email address or mobile number used for the transfer, the sending financial institution and the CAD amount moved, but not your online banking password.
• Visa and Mastercard: our payment processor shares the card type, last four digits, approval status and transaction amount. Full card numbers are never stored on our own servers.
• Bitcoin, Ethereum and Tether (USDT): we record the wallet address you send from or to and the transaction hash on the relevant blockchain, which is public information by nature of how crypto networks work.
• MuchBetter and iDebit: we receive the account identifier tied to the e-wallet and confirmation of successful transfer, similar to card processing.

This payment data is matched against your verified identity so that deposits and withdrawals go out in CAD to the same method or an equivalent one you used to fund your account. That matching step is a fraud-control measure common to Canadian-facing casinos, not a marketing exercise.

Cookies and how we use them

Like most gaming sites, SlotsGem uses cookies and similar local storage technologies for a few practical purposes: keeping you logged in between pages, remembering your language and currency display preference, measuring which games and promotions Canadian players actually use, and detecting unusual login patterns that might indicate account takeover attempts. We do not use cookies to build advertising profiles that we sell to outside companies. You can control or clear cookies through your browser settings at any time, though disabling essential cookies may affect your ability to stay logged in or place bets.

Support hours, session logs and behavioural data

Our support team is available 24/7 in English, and every chat or email exchange is logged so a returning player does not have to repeat their issue. We also keep basic session data, such as login times, game round history and deposit or withdrawal timestamps, mainly to resolve disputes quickly and to support responsible-gaming reviews when a player asks us to look at their activity.

How to ask SlotsGem about your data

If you want to know what personal or payment data we hold, correct an error, or ask us to delete information we are not legally required to keep, contact our support team through live chat or email from inside your account. Verification requests may take a short time to process since we need to confirm we are speaking with the actual account holder before releasing sensitive details.

Related pages

For more on how money moves through your account, see Payments. For the full rules that sit alongside this policy, see Terms and Conditions. If you want tools to manage your play, visit Responsible Gaming. Ready to open an account under these terms? Head to Register.